The Effect of using the Mobile Application of JKN Health Social Security Implementing Agency on JKN-KIS Participant Satisfaction in the City of Padang using the Unified Theory of Acceptance and use of Technology Model
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Oct 15, 2022
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Abstract
This study aims to determine the effect of the use of the JKN mobile application by the health social security administering agency on the satisfaction of JKN-KIS participants in the city of Padang using the unified theory of acceptance and use of technology model. This research is causality research, the method used is quantitative. The population that will be used is all JKN KIS participants in the city of Padang who have used the Mobile JKN application in April 2022 with a total of 101,676 people, the sample is 470 JKN KIS participants in the city of Padang who have used the Mobile JKN application. The sampling technique used in the form of non-probability sampling method with purposive sampling technique. The sample criteria are as follows: have become JKN participants, JKN participants in Padang City, already registered and using the JKN mobile application. Analysis of this research data using Structural Equation Modeling - Partial Least Square (SEM-PLS). The conclusions in this study are as follows: performance expectancy has a significant influence on the use behavior of mobile JKN, effort expectancy does not have a significant influence on use behavior of mobile JKN, social influence has a significant influence on use behavior of mobile JKN, facilitating conditions do not have a significant influence on use behavior mobile JKN, hedonic motivation has a significant influence on the use behavior of mobile JKN, perceived value has no significant effect on use behavior of mobile JKN, habit has no significant effect on use behavior of mobile JKN, use behavior of mobile JKN has a significant influence on user satisfaction.
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How to Cite
Mersah Putra, D., Alfitman, & Verinita. (2022). The Effect of using the Mobile Application of JKN Health Social Security Implementing Agency on JKN-KIS Participant Satisfaction in the City of Padang using the Unified Theory of Acceptance and use of Technology Model. Enrichment : Journal of Management, 12(4), 2825-2837. https://doi.org/10.35335/enrichment.v12i4.731
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Boateng, R., Mbrokoh, A. S., Boateng, L., Senyo, P. K., & Ansong, E. (2016). Determinants of e-learning adoption among students of developing countries. The International Journal of Information and Learning Technology.
Çera, G., Pagria, I., Khan, K. A., & Muaremi, L. (2020). Mobile banking usage and gamification: the moderating effect of generational cohorts. Journal of Systems and Information Technology.
Chemingui, H., Mzali, J. C., Missaoui, T., Konyar, M., Smiri, M., Cengiz Yatmaz, H., & Hafiane, A. (2021). Characteristics of Er-doped zinc oxide layer: application in synthetic dye solution color removal. Sep. Purif. Technol, 209, 402–413.
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Doody, R. S., Thomas, R. G., Farlow, M., Iwatsubo, T., Vellas, B., Joffe, S., Kieburtz, K., Raman, R., Sun, X., & Aisen, P. S. (2014). Phase 3 trials of solanezumab for mild-to-moderate Alzheimer’s disease. New England Journal of Medicine, 370(4), 311–321.
Faaeq, M. K., Alqasa, K., & Al-Matari, E. M. (2014). Technology adoption and innovation of E-Government in Republic of Iraq. Asian Social Science, 11(3), 135–145.
Farah, M. F., Hasni, M. J. S., & Abbas, A. K. (2018). Mobile-banking adoption: empirical evidence from the banking sector in Pakistan. International Journal of Bank Marketing.
Farzin, M., Sadeghi, M., Kharkeshi, F. Y., Ruholahpur, H., & Fattahi, M. (2021). Extending UTAUT2 in M-banking adoption and actual use behavior: Does WOM communication matter? Asian Journal of Economics and Banking.
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Hussain, A., Malik, M. Y., Khan, M., & Salahuddin, T. (2019). Application of generalized Fourier heat conduction law on MHD viscoinelastic fluid flow over stretching surface. International Journal of Numerical Methods for Heat & Fluid Flow.
Isaac, O., Abdullah, Z., Aldholay, A. H., & Ameen, A. A. (2019). Antecedents and outcomes of internet usage within organisations in Yemen: An extension of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Asia Pacific Management Review, 24(4), 335–354.
Keel, P. K., & Forney, K. J. (2013). Psychosocial risk factors for eating disorders. International Journal of Eating Disorders, 46(5), 433–439.
Ko, C., Liu, G., Yen, J., Chen, C., Yen, C., & Chen, C. (2013). Brain correlates of craving for online gaming under cue exposure in subjects with Internet gaming addiction and in remitted subjects. Addiction Biology, 18(3), 559–569.
Koenig‐Lewis, N., Palmer, A., & Moll, A. (2010). Predicting young consumers’ take up of mobile banking services. International Journal of Bank Marketing.
Kotler, P., Keller, K. L., Ang, S. H., Tan, C. T., & Leong, S. M. (2021). Marketing management: an Asian perspective.
Lee, J. S., & Kang, J.-H. (2015). Effects of Sport Event Satisfaction on Team Identification and Revisit Intent. Sport Marketing Quarterly, 24(4).
Liaw, Y.-F., Kao, J.-H., Piratvisuth, T., Chan, H. L. Y., Chien, R.-N., Liu, C.-J., Gane, E., Locarnini, S., Lim, S.-G., & Han, K.-H. (2012). Asian-Pacific consensus statement on the management of chronic hepatitis B: a 2012 update. Hepatology International, 6(3), 531–561.
Lopes, L. F. G., dos Santos Bento, J. M. R., Cristovão, A. F. A. C., & Baptista, F. O. (2015). Exploring the effect of land use on ecosystem services: The distributive issues. Land Use Policy, 45, 141–149.
Malaquias, R. F., & Hwang, Y. (2016). An empirical study on trust in mobile banking: A developing country perspective. Computers in Human Behavior, 54, 453–461.
Marjani, A., & Moghasemi, S. (2012). The metabolic syndrome among postmenopausal women in Gorgan. International Journal of Endocrinology, 2012.
Mutahar, A. M., Daud, N. M., Thurasamy, R., Isaac, O., & Abdulsalam, R. (2018). The mediating of perceived usefulness and perceived ease of use: the case of mobile banking in Yemen. International Journal of Technology Diffusion (IJTD), 9(2), 21–40.
Patton, G. C., Sawyer, S. M., Santelli, J. S., Ross, D. A., Afifi, R., Allen, N. B., Arora, M., Azzopardi, P., Baldwin, W., & Bonell, C. (2016). Our future: a Lancet commission on adolescent health and wellbeing. The Lancet, 387(10036), 2423–2478.
Rafidah, K., Azizah, A., Norzaidi, M. D., Chong, S. C., Salwani, M. I., & Noraini, I. (2009). Stress and academic performance: Empirical evidence from university students. Academy of Educational Leadership Journal, 13(1), 37.
Raman, A., & Don, Y. (2013). Preservice teachers’ acceptance of learning management software: An application of the UTAUT2 model. International Education Studies, 6(7), 157–164.
Raza, S. A., Shah, N., & Ali, M. (2018). Acceptance of mobile banking in Islamic banks: evidence from modified UTAUT model. Journal of Islamic Marketing.
Sidharta, I., & Suzanto, B. (2015). Pengaruh kepuasan transaksi online shopping dan kepercayaan konsumen terhadap sikap serta perilaku konsumen pada e-commerce. Jurnal Computech & Bisnis, 9(1), 23–36.
Sriyeni, Y., Antoni, D., & Akbar, M. (2018). Analisis Penerimaaan dan Penggunaan Teknologi Computer Based Test (CBT) sebagai Media Ujian Online dengan Model Unified Theory of Acceptance and Use of Technology (UTAUT). Teknomatika, 8(1), 93–104
Sun, J. W., Lee, J., Moon, C., Kim, K., Shin, H., & Kim, J. (2014). A fluorescent organic light‐emitting diode with 30% external quantum efficiency. Advanced Materials, 26(32), 5684–5688.
Susanto, P., Hoque, M. E., Hashim, N. M. H. N., Shah, N. U., & Alam, M. N. A. (2020). Moderating effects of perceived risk on the determinants–outcome nexus of e-money behaviour. International Journal of Emerging Markets.
Tai, Y.-M., & Ku, Y.-C. (2013). Will stock investors use mobile stock trading? A benefit-risk assessment based on a modified UTAUT model. Journal of Electronic Commerce Research, 14(1), 67.
Tan, W.-H., Yang, S.-Q., Shao, C.-G., Li, J., Du, A.-B., Zhan, B.-F., Wang, Q.-L., Luo, P.-S., Tu, L.-C., & Luo, J. (2016). New test of the gravitational inverse-square law at the submillimeter range with dual modulation and compensation. Physical Review Letters, 116(13), 131101.
Tarhini, A., Alalwan, A. A., Al-Qirim, N., & Algharabat, R. (2018). An analysis of the factors influencing the adoption of online shopping. International Journal of Technology Diffusion (IJTD), 9(3), 68–87.
Thaker, H. M. T., Thaker, M. A. M. T., Khaliq, A., Pitchay, A. A., & Hussain, H. I. (2021). Behavioural intention and adoption of internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2. Journal of Islamic Marketing.
Venkatesh, V., Thong, J. Y. L., Chan, F. K. Y., Hu, P. J., & Brown, S. A. (2011). Extending the two‐stage information systems continuance model: Incorporating UTAUT predictors and the role of context. Information Systems Journal, 21(6), 527–555.
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 157–178.
Yang, S., Hwang, W.-H., Tsai, Y.-C., Liu, F.-K., Hsieh, L.-F., & Chern, J.-S. (2011). Improving balance skills in patients who had stroke through virtual reality treadmill training. American Journal of Physical Medicine & Rehabilitation, 90(12), 969–978.
Yel, M. B., & Ningtyas, S. A. (2019). Implementasi Model UTAUT Untuk Analisis Faktor Yang Memengaruhi Minat Pemanfaatan dan Perilaku Penggunaan Sistem Informasi. Journal of Information System, Applied, Management, Accounting and Research, 3(2), 1–1
Zhang, M., Wang, C., Otto, T. D., Oberstaller, J., Liao, X., Adapa, S. R., Udenze, K., Bronner, I. F., Casandra, D., & Mayho, M. (2018). Uncovering the essential genes of the human malaria parasite Plasmodium falciparum by saturation mutagenesis. Science, 360(6388), eaap7847.
Zviran, M., & Erlich, Z. (2003). Measuring IS user satisfaction: review and implications. Communications of the Association for Information Systems, 12(1), 5.
Al-Saedi, K., Al-Emran, M., Abusham, E., & El Rahman, S. A. (2019). Mobile payment adoption: a systematic review of the UTAUT model. 2019 International Conference on Fourth Industrial Revolution (ICFIR), 1–5.
Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017). Social media in marketing: A review and analysis of the existing literature. Telematics and Informatics, 34(7), 1177–1190.
Alrajawy, I., Isaac, O., Ghosh, A., Nusari, M., Al-Shibami, A. H., & Ameen, A. A. (2018). Determinants of Student’s intention to use Mobile learning in Yemeni public universities: Extending the technology acceptance model (TAM) with anxiety. International Journal of Management and Human Science (IJMHS), 2(2), 1–9.
Anjana, R. M., Pradeepa, R., Deepa, M., Datta, M., Sudha, V., Unnikrishnan, R., Bhansali, A., Joshi, S. R., Joshi, P. P., & Yajnik, C. S. (2011). Prevalence of diabetes and prediabetes (impaired fasting glucose and/or impaired glucose tolerance) in urban and rural India: Phase I results of the Indian Council of Medical Research–INdia DIABetes (ICMR–INDIAB) study. Diabetologia, 54(12), 3022–3027.
Barbosa, H. F., García-Fernández, J., Pedragosa, V., & Cepeda-Carrion, G. (2021). The use of fitness centre apps and its relation to customer satisfaction: a UTAUT2 perspective. International Journal of Sports Marketing and Sponsorship.
Boateng, R., Mbrokoh, A. S., Boateng, L., Senyo, P. K., & Ansong, E. (2016). Determinants of e-learning adoption among students of developing countries. The International Journal of Information and Learning Technology.
Çera, G., Pagria, I., Khan, K. A., & Muaremi, L. (2020). Mobile banking usage and gamification: the moderating effect of generational cohorts. Journal of Systems and Information Technology.
Chemingui, H., Mzali, J. C., Missaoui, T., Konyar, M., Smiri, M., Cengiz Yatmaz, H., & Hafiane, A. (2021). Characteristics of Er-doped zinc oxide layer: application in synthetic dye solution color removal. Sep. Purif. Technol, 209, 402–413.
Chong, X., Fuchu, D. A. I., Xin, Y. A. O., Zhou, Z., & Jianzhang, X. (2010). Gis platform and certainty factor analysis method based wenchuan earthquake induced landslide susceptibility evaluation. SA Journal of Human Resource Management, 16(1), 20-40
Christasani, P. D., & Satibi, S. (2016). Kajian Faktor Demografi Terhadap Kepuasan Pasien Jaminan Kesehatan Nasional Pada Fasilitas Kesehatan Tingkat Pertama. Jurnal Farmasi Sains Dan Komunitas (Journal of Pharmaceutical Sciences and Community), 13(1), 28–34.
Curran, J. M., & Meuter, M. L. (2007). Encouraging existing customers to switch to self-service technologies: put a little fun in their lives. Journal of Marketing Theory and Practice, 15(4), 283–298.
Doody, R. S., Thomas, R. G., Farlow, M., Iwatsubo, T., Vellas, B., Joffe, S., Kieburtz, K., Raman, R., Sun, X., & Aisen, P. S. (2014). Phase 3 trials of solanezumab for mild-to-moderate Alzheimer’s disease. New England Journal of Medicine, 370(4), 311–321.
Faaeq, M. K., Alqasa, K., & Al-Matari, E. M. (2014). Technology adoption and innovation of E-Government in Republic of Iraq. Asian Social Science, 11(3), 135–145.
Farah, M. F., Hasni, M. J. S., & Abbas, A. K. (2018). Mobile-banking adoption: empirical evidence from the banking sector in Pakistan. International Journal of Bank Marketing.
Farzin, M., Sadeghi, M., Kharkeshi, F. Y., Ruholahpur, H., & Fattahi, M. (2021). Extending UTAUT2 in M-banking adoption and actual use behavior: Does WOM communication matter? Asian Journal of Economics and Banking.
Fernandrez, F., & Pujani, V. (2019). Persepsi Nasabah Bank BCA Dalam Penggunaan Mobile Banking. jurnal manajemen dan bisnis indonesia, 5(2), 165–180.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th editio). New Jersey: Pearson Prentice Hall.
Heap, G. A., Weedon, M. N., Bewshea, C. M., Singh, A., Chen, M., Satchwell, J. B., Vivian, J. P., So, K., Dubois, P. C., & Andrews, J. M. (2014). HLA-DQA1–HLA-DRB1 variants confer susceptibility to pancreatitis induced by thiopurine immunosuppressants. Nature Genetics, 46(10), 1131–1134.
Hussain, A., Malik, M. Y., Khan, M., & Salahuddin, T. (2019). Application of generalized Fourier heat conduction law on MHD viscoinelastic fluid flow over stretching surface. International Journal of Numerical Methods for Heat & Fluid Flow.
Isaac, O., Abdullah, Z., Aldholay, A. H., & Ameen, A. A. (2019). Antecedents and outcomes of internet usage within organisations in Yemen: An extension of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Asia Pacific Management Review, 24(4), 335–354.
Keel, P. K., & Forney, K. J. (2013). Psychosocial risk factors for eating disorders. International Journal of Eating Disorders, 46(5), 433–439.
Ko, C., Liu, G., Yen, J., Chen, C., Yen, C., & Chen, C. (2013). Brain correlates of craving for online gaming under cue exposure in subjects with Internet gaming addiction and in remitted subjects. Addiction Biology, 18(3), 559–569.
Koenig‐Lewis, N., Palmer, A., & Moll, A. (2010). Predicting young consumers’ take up of mobile banking services. International Journal of Bank Marketing.
Kotler, P., Keller, K. L., Ang, S. H., Tan, C. T., & Leong, S. M. (2021). Marketing management: an Asian perspective.
Lee, J. S., & Kang, J.-H. (2015). Effects of Sport Event Satisfaction on Team Identification and Revisit Intent. Sport Marketing Quarterly, 24(4).
Liaw, Y.-F., Kao, J.-H., Piratvisuth, T., Chan, H. L. Y., Chien, R.-N., Liu, C.-J., Gane, E., Locarnini, S., Lim, S.-G., & Han, K.-H. (2012). Asian-Pacific consensus statement on the management of chronic hepatitis B: a 2012 update. Hepatology International, 6(3), 531–561.
Lopes, L. F. G., dos Santos Bento, J. M. R., Cristovão, A. F. A. C., & Baptista, F. O. (2015). Exploring the effect of land use on ecosystem services: The distributive issues. Land Use Policy, 45, 141–149.
Malaquias, R. F., & Hwang, Y. (2016). An empirical study on trust in mobile banking: A developing country perspective. Computers in Human Behavior, 54, 453–461.
Marjani, A., & Moghasemi, S. (2012). The metabolic syndrome among postmenopausal women in Gorgan. International Journal of Endocrinology, 2012.
Mutahar, A. M., Daud, N. M., Thurasamy, R., Isaac, O., & Abdulsalam, R. (2018). The mediating of perceived usefulness and perceived ease of use: the case of mobile banking in Yemen. International Journal of Technology Diffusion (IJTD), 9(2), 21–40.
Patton, G. C., Sawyer, S. M., Santelli, J. S., Ross, D. A., Afifi, R., Allen, N. B., Arora, M., Azzopardi, P., Baldwin, W., & Bonell, C. (2016). Our future: a Lancet commission on adolescent health and wellbeing. The Lancet, 387(10036), 2423–2478.
Rafidah, K., Azizah, A., Norzaidi, M. D., Chong, S. C., Salwani, M. I., & Noraini, I. (2009). Stress and academic performance: Empirical evidence from university students. Academy of Educational Leadership Journal, 13(1), 37.
Raman, A., & Don, Y. (2013). Preservice teachers’ acceptance of learning management software: An application of the UTAUT2 model. International Education Studies, 6(7), 157–164.
Raza, S. A., Shah, N., & Ali, M. (2018). Acceptance of mobile banking in Islamic banks: evidence from modified UTAUT model. Journal of Islamic Marketing.
Sidharta, I., & Suzanto, B. (2015). Pengaruh kepuasan transaksi online shopping dan kepercayaan konsumen terhadap sikap serta perilaku konsumen pada e-commerce. Jurnal Computech & Bisnis, 9(1), 23–36.
Sriyeni, Y., Antoni, D., & Akbar, M. (2018). Analisis Penerimaaan dan Penggunaan Teknologi Computer Based Test (CBT) sebagai Media Ujian Online dengan Model Unified Theory of Acceptance and Use of Technology (UTAUT). Teknomatika, 8(1), 93–104
Sun, J. W., Lee, J., Moon, C., Kim, K., Shin, H., & Kim, J. (2014). A fluorescent organic light‐emitting diode with 30% external quantum efficiency. Advanced Materials, 26(32), 5684–5688.
Susanto, P., Hoque, M. E., Hashim, N. M. H. N., Shah, N. U., & Alam, M. N. A. (2020). Moderating effects of perceived risk on the determinants–outcome nexus of e-money behaviour. International Journal of Emerging Markets.
Tai, Y.-M., & Ku, Y.-C. (2013). Will stock investors use mobile stock trading? A benefit-risk assessment based on a modified UTAUT model. Journal of Electronic Commerce Research, 14(1), 67.
Tan, W.-H., Yang, S.-Q., Shao, C.-G., Li, J., Du, A.-B., Zhan, B.-F., Wang, Q.-L., Luo, P.-S., Tu, L.-C., & Luo, J. (2016). New test of the gravitational inverse-square law at the submillimeter range with dual modulation and compensation. Physical Review Letters, 116(13), 131101.
Tarhini, A., Alalwan, A. A., Al-Qirim, N., & Algharabat, R. (2018). An analysis of the factors influencing the adoption of online shopping. International Journal of Technology Diffusion (IJTD), 9(3), 68–87.
Thaker, H. M. T., Thaker, M. A. M. T., Khaliq, A., Pitchay, A. A., & Hussain, H. I. (2021). Behavioural intention and adoption of internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2. Journal of Islamic Marketing.
Venkatesh, V., Thong, J. Y. L., Chan, F. K. Y., Hu, P. J., & Brown, S. A. (2011). Extending the two‐stage information systems continuance model: Incorporating UTAUT predictors and the role of context. Information Systems Journal, 21(6), 527–555.
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 157–178.
Yang, S., Hwang, W.-H., Tsai, Y.-C., Liu, F.-K., Hsieh, L.-F., & Chern, J.-S. (2011). Improving balance skills in patients who had stroke through virtual reality treadmill training. American Journal of Physical Medicine & Rehabilitation, 90(12), 969–978.
Yel, M. B., & Ningtyas, S. A. (2019). Implementasi Model UTAUT Untuk Analisis Faktor Yang Memengaruhi Minat Pemanfaatan dan Perilaku Penggunaan Sistem Informasi. Journal of Information System, Applied, Management, Accounting and Research, 3(2), 1–1
Zhang, M., Wang, C., Otto, T. D., Oberstaller, J., Liao, X., Adapa, S. R., Udenze, K., Bronner, I. F., Casandra, D., & Mayho, M. (2018). Uncovering the essential genes of the human malaria parasite Plasmodium falciparum by saturation mutagenesis. Science, 360(6388), eaap7847.
Zviran, M., & Erlich, Z. (2003). Measuring IS user satisfaction: review and implications. Communications of the Association for Information Systems, 12(1), 5.